📌 Quick Guide for CRE Staff
📩 Stage 1 — When to send?
Send immediately when you receive the ticket on MyGate. Do NOT wait. Let the resident know their complaint has been seen.
🔧 Stage 2 — When to send?
Send after your team has visited or started working on the issue. Fill in what was found and what action is happening.
✅ Stage 3 — When to send?
Send ONLY when the issue is completely fixed. Fill in the date and what was done. Then close the ticket on MyGate.
📋 Fields in [brackets]
Always replace [text in brackets] with the actual details before sending. Ticket Number is filled automatically by MyGate.